Providing Services Using The Web Drastically Improves The Client Service-Level Experience

Steven Alves, Founder and President of HRaspx, said, “HRaspx takes great pride in providing personal, prompt and professional support and on-going product development so our clients can meet their unique human resource management system objectives. We have found that using the Web to deliver our professional services has become an indispensable tool. It allows us to connect to our client’s computer and see in real time what they are experiencing so we can either train them or resolve the problem in a highly expedited manner. Our clients are realizing a higher service level while saving time and travel costs associated with new system implementations. We will continue to explore new ways to utilize the Web to improve our client service levels.”

HRaspx utilizes the Web to expedite client assistance while delivering any of the HRaspx services, including connecting to our client’s computer system and provide one-on-one assistance. Web utilization can provide services in a fraction of the time as compared to Phone, Fax and Email Support methodologies as well as reduce travel and other expenses. HRaspx utilizes leading software products for Web Support, including Microsoft Netmeeting, Symantec PCAnywhere and AT&T VNC (Virtual Network Connection). Firewall and other security issues for our clients are recognized and accommodated when using Web Support.

HRaspx software updates and new version releases are distributed to clients using Web Support methodologies or via FTP for transferring programs and database files. These methods allow for rapid distribution to all clients and also saves money because sales tax is still not required when products are distributed over the Web.

The professional and responsive services staff of HRaspx offers many years of mission-critical HRMS system experience. HRaspx service offerings include software implementation management, installation, setup, training, project management, systems design, custom programming enhancements and report creation. HRaspx can provide rapid and accurate data conversion from old HR or payroll systems to get the HRaspx system “Live” in a hurry. In addition HRaspx can develop data exchange setups for interfacing HRaspx with insurance carriers, benefits brokers, payroll processors, PEOs, TPAs, FSA administrators, COBRA administrators, Retirement Fund administrators and many others as needed.

About HRaspx:
HRaspx is a leading developer and provider of Web and Client/Server based Human Resource Management Solutions that are designed to be used by any size or type of Private and Public-Sector organization and by HRMS outsourcing organizations, including PEO’s, HR/Benefits Outsourcers, Payroll Processors, Insurance Companies and Brokers, Banks and Resellers. HRaspx's solutions operate on Microsoft SQL Server and Oracle databases and Microsoft NT/2000/XP/IIS and UNIX servers. HRaspx's strengths include unique data access and reporting capabilities and Web Control options for customizing the HRaspx solutions to meet each client’s unique requirements without requiring additional IT resources. HRaspx provides professional services that streamline the system implementation, training and support process.

For Further Information:
Visit the HRaspx web site www.hraspx.com, email sales@hraspx.com or call 1-800-782-0321. Schedule a live web demonstration to experience the full capabilities of HRaspx Solutions.