The HRaspx Client Services Module provides client administration, billing and processing for organizations that provide outsourced HRMS services to their external clients or for centralized HR departments that service multiple internal organizations, subsidiaries, locations, etc.

Call 1-800-782-0321 or email sales@hraspx.com to schedule a live one-on-one web demonstration to experience the full capabilities of HRaspx Solutions.

What Organizations Will Benefit Using The Client Services Module?:
The HRaspx Client Services Module has the capabilities and scalability to manage under 100 to well over 100,000 employees effectively for Application Solution Providers, Associations, Banking Organizations, Benefits Administration Outsourcers, CPA Firms, E-Businesses, Financial Services Organizations, Franchises, Holding Companies, HRMS Consulting Providers, Human Resource Administration Outsourcers, Independent Software Vendors, Insurance Brokers, Insurance Companies, Payroll Processing Organizations, Private Companies, Professional Employer Organizations, Public Sector Organizations, Staffing Organizations, Third-Party Administrators and Venture Capital Firms.

Call Center:
Manage your HR Call Center or create one where HR related telephone and e-mail based inquiries from employees, family members, clients and vendors can be effectively logged and managed resulting in a high-quality and responsive HR department experience. A Call Center representative can quickly respond to most HR inquiries because they have immediate access to employee information needed to resolve an inquiry including Resource Master, Benefits Enrollment, COBRA Processing, FSA Claims, and the Reports Launcher.

Call Center will build a complete employee inquiry database containing active and historical records that can be used for analyzing trends and usage of your HR department. Extensive information on each call is tracked including who, what, where, when, priority, required actions, follow-up, resolution, comments and other valuable information as needed. Quick Queries are defined to immediately look up Call Center records by Status, Priority, Actions, Results, Caller Type and Total Calls By various categories.

Client Setup:
Client Setup allows you to manage a variety of setup criteria in HRaspx at a global level (across all clients) and other criteria at certain organization levels for single clients or groups of clients which increase accuracy of client management, saves time with on-going system maintenance and gives your clients exactly what they want in terms of management of their employees.

Client and Benefit Relationships can be defined so that all benefit plans can be available to all clients and then within the Client Benefit Relationship window they can be further defined to meet individual client requirements. Options include defining multiple coverage types for different rate tiers which are attached to a specific Client for use with only their employees. Complex formulas can be defined for calculating rates and splits between the employee and employer as needed to meet specific client requirements. When an employee makes their benefit elections the benefit deduction amounts are automatically calculated based on the plan and client benefit relation setup. The calculations include annual, monthly, per pay period amounts and are reflected at the employee, client, HR Service Provider, and insurance provider levels which provides accurate premium reporting at many useful levels.

Job Cost Tracking can be defined for a specific client which controls what job cost allocations are available for data entry on the employee’s record. This information is useful when interfacing to a third-party payroll, job cost or project management system. Miscellaneous information can be defined and linked to a specific client to ensure that proper processing is performed for criteria including Payroll Cycles, Deduction Cycles, Pay Types and Work States.

Billing Management:
Billing Management allows you to accurately and efficiently manage your entire billing cycle for generating benefit administration, clients services and expense invoices for external clients, insurance carriers and allocating costs or invoicing for internal clients. The Billing Management cycle consists of four major processes that are all user-defined and if you are billing for Benefit Administration then proper Benefit Plan Setup must be completed as well. These Billing Management setups will give you and your external and internal clients and insurance carriers exactly the billing information, management and reporting that is required. These four processes include:

Administration Fee Setup – This process allows user-defined administration fees to be setup for Stop Loss, COBRA transactions, Incoming and Outgoing HIPPA transactions, Run-Out or Run-In transactions and Fees by Participant which calculates a fee for each Benefit Plan (Medical, Life, ADD, etc.) that an employee participates in during the billing period. You can also charge standard Per-Employee-Per-Month fees as desired.

The fees are linked to pre-defined Plan Types that include Medical, Dental, Flex, Basic Life, Basic AD&D, Supplemental AD&D, Dependent Life, STD, LTD, Prescription, Conversion, Organ Transplant, Tax, Aggregate, Miscellaneous, Run-In, Run-Out, Broker, Vision and Services which can be assigned to specific Benefit Plans for generating the proper fee for participation.

Billing Setup – This process allows user-defined rules to be setup that define how the Billing Transaction process can be performed including billing schedules, whether you want to process all, active or terminated employees, billing period calculations, retroactive billing, full or half period processing and whether you want to process all transactions, COBRA only or Adjustments only. In addition you will define what types of information will be detailed on the actual bill including Fee Types, Coverage Types, Plan Codes and Rate Types.

Billing Transaction Processing – This process creates the records that are accessed via the Billing Adjustments window and they contain the detailed data required to prepare the billing documents and reports. Billing transactions can include administration fees, PPO utilization rates, PPO access fees, COBRA and FSA processing fees and company expenses such as packaging, postage, shipping, etc. Billing Transactions can be created for All Employees, Active Employees, Adjustments and COBRA Transactions and you can define the invoice date, invoice month, invoice number, processing period and whether detailed employee information should be recorded.

When the Billing Transaction process is completed you can view and report the transaction log, history log and employee transaction table which tracks whether employees are active, on COBRA, identify premiums for benefits such as medical, vision, dental, life, etc. It will also track new hires and terminations for determining in which billing cycle they should be included.

Billing Adjustments – This process lets you review and adjust billing records at the summary and employee detail levels (i.e. Make adjustments to the entire bill, adjust line items when they are disputed by a vendor or client, or adjust line items when employees terminate their deductions or transfer from one operating unit to another).

Many billing management options are available including, tracking payments due to vendors and insurance carriers, reconciliation of monthly transactions against invoices, tracking employee premiums that have been billed each period, rerun bills without posting the action, generate checks to pay bills, generate billing reports, generate reconciliation reports including counts/adjustments/volumes by benefit plan type, services administration fees, conversion fees, stop/loss, aggregate, utilization fees, broker fees, etc. and archive billing transactions by dates, invoice numbers, allowing for a 12 month rolling account.

Company Expenses:
Manage HR expenses that are related to providing your client services and determine the total cost of direct expenses such as Postage, Shipping, Research, ID Card Production, Duplication, Printing, etc. Expense can be tracked, allocated and billed by company, client, organization levels or by employee so you can recoup expense costs as desired.

Services Staff Administration:
Services Staff Administration lets you manage key information on the people that use and manage the Client Services Module including Name, Title, Contact Numbers, Email, Mailing Address, Security Level and Supervisor.

Data Import Wizard:
Use the Data Import Wizard to easily create import definitions that meet your exact needs when importing data from external systems. Define the desired tables and columns, define the source file to target file relationships, define the source types, define the field and record separators to match the requirements of the external system, define the file import definition, create field mapping, create data conversions (i.e. T=Terminated, etc.) and setup system defaults. The import process allows you to create new records or update existing records within the HRaspx database and establish import schedules.

Client Services Reporting and Data Import/Export:
The Client Services Module includes many Crystal Reports and Browse Reports. Custom reports can be created quickly and easily using Crystal and Browse reporting tools. Benefits enrollment and Billing information required by all the parties that are involved in the complex benefit management process (HR and Benefits Staff, Insurance Companies, Brokers, TPA’s, Retirement Providers, Payroll Providers and Third-Party Software systems) can be easily and accurately reported, exported and imported.